AI voice agent development

Voice agents that answer, qualify, and route business calls 24/7 — in natural, human-like speech, with instant human handoff when it matters.

Hear a Demo Agent

Scope

What voice agents take over

Inbound answering

Answer every call instantly — FAQs, hours, order status, account basics — in natural speech that handles interruptions.

Lead qualification

Ask your qualification questions, score the caller, and route hot leads to humans while interest is high.

Smart routing

Intent-aware transfer to the right team with full call context — no "please listen carefully" mazes.

Outbound follow-ups

Appointment reminders, renewal nudges, and reactivation calls — polite, consistent, and logged.

After-hours coverage

Nights and weekends covered without an answering service — messages and intents captured for morning follow-up.

CRM logging

Every call transcribed, summarised, and written back to your CRM automatically.

Under the hood

How a production voice agent works

Telephony layer

SIP/VoIP integration with your numbers — local Caller ID per market, concurrent-call scaling.

Speech understanding

Low-latency speech recognition tuned for accents and noisy calls, with barge-in (interruption) handling.

Reasoning core

An LLM agent grounded in your knowledge base and systems — the same RAG discipline as our RAG implementations.

Natural speech

Neural TTS with your tone — pace, pauses, and confirmation styles tuned to your brand.

Human handoff

Sentiment and intent triggers transfer the call to a person with full context — never a dead end.

Compliance

Call recording consent flows, PII redaction, and audit logs aligned with ISO 27001 practices.

Proof

Nivakya — our own voice agent, in production

We don't just build voice agents for clients — we built and operate one ourselves. Nivakya handles inbound and outbound business calls: answering queries, qualifying leads, and routing conversations in natural speech. It's the same technology stack we deploy for clients, hardened by our own call volumes. See Nivakya and our other AI products →

Every call answered. Every lead captured.

Built on our own Nivakya platform — we run this technology in production, not on slides.

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FAQ

Frequently Asked Questions

What is an AI voice agent?

An AI voice agent is software that answers and makes phone calls in natural speech: it understands the caller, reasons over your business data, completes tasks (booking, qualifying, routing), and hands off to humans when needed — around the clock.

Will callers know they're talking to AI?

The voice is natural and handles interruptions gracefully. We recommend transparent disclosure as best practice — most callers care about getting fast, accurate help, not whether it's human.

What happens when the agent can't handle a call?

Sentiment and intent triggers transfer the call to a human with full context — caller details, intent, and conversation summary — so the customer never repeats themselves.

How much does a voice agent cost?

Voice pilots typically run $25K–$100K including telephony integration and knowledge-base work; production deployments range $100K–$300K+ depending on call volume and integrations. Per-minute platform costs apply at runtime.

How long does deployment take?

A scoped voice pilot typically takes 3–6 months to production including telephony integration, knowledge grounding, accent/latency tuning, and compliance setup. Chat-based agents are faster — 6–12 weeks.